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These Terms and Conditions (“Terms”) govern the use of the website https://campaignguardian.co.nz and the digital marketing services (“Services”) provided by Campaign Guardian Limited (“Campaign Guardian,” “we,” “us,” or “our”).

By accessing our website, booking a campaign, or using our Services, you agree to these Terms. Please read them carefully before proceeding.

1. About Campaign Guardian

Campaign Guardian Limited
23 Coyle Street, New Zealand
Email: marketing@campaignguardian.co.nz

We are a New Zealand–registered company providing digital marketing solutions including Meta Ads campaign management, audience targeting, booking and reporting tools, and client dashboards.

2. Eligibility and Scope

Our Services are offered to business clients (B2B), including brands, franchises, offices, and agents within supported industries such as real estate and automotive.
By using our Services, you confirm that you are acting on behalf of a business and have the authority to enter into a binding contract.

3. Bookings and Payments

a. Booking Process

Campaign bookings are submitted through our online forms or client portal. Once a booking is confirmed, we will schedule and prepare your campaign for launch.

b. Payment

All campaigns operate on a pay-as-you-go model. Payment is required in full at the time of booking via our secure payment processor (Stripe) before any campaign goes live.

c. Minimum Spend

The minimum media spend per campaign is NZ $1,000 unless otherwise agreed in writing. Campaigns below this threshold may be accepted at our discretion but are non-refundable.

d. Refund Policy

  • No refunds are available for unspent budgets or campaigns under NZ $1,000 once booked.
  • For campaigns exceeding NZ $1,000, refund requests may be considered at our sole discretion in cases of verified service failure or pre-launch cancellation.

Refunds, if approved, will be processed within 14 business days.

4. Cancellations and Rescheduling

You may cancel or reschedule a campaign by providing at least 48 hours’ notice prior to the scheduled start.
Cancellations made within 48 hours of launch, or after a campaign has begun, are not eligible for a refund unless exceptional circumstances apply (e.g., campaigns over NZ $1,000 where reasonable cause is demonstrated).

5. Client Portal Access

a. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
If you become aware of any unauthorised use, you must notify us immediately.

b. Account Structure

Our platform operates under a brand → franchise → office → agent hierarchy.
Parent or brand-level accounts may access campaign and performance data of associated child accounts.
Data between unrelated brands or entities is securely segregated and inaccessible across account layers.

6. Use of Services

You agree to use our Services only for lawful business purposes and in accordance with applicable advertising policies (e.g., Meta Advertising Standards).
We reserve the right to suspend or terminate any campaign that violates these Terms, advertising guidelines, or applicable law.

7. Intellectual Property

a. Client-Owned Materials

All creative assets (e.g., images, videos, ad copy) that you supply remain your property.
You grant us a limited licence to use these materials solely for the purpose of delivering your campaign.

b. Campaign Data

Performance metrics, optimisation data, and campaign results generated through our Meta Ads Manager or other analytics tools remain the property of Campaign Guardian Limited.
We may use aggregated or anonymised data for benchmarking, analytics, and performance reporting purposes.

c. Platform Ownership

All website content, tools, software, and systems developed by or for Campaign Guardian remain our exclusive intellectual property.

8. Confidentiality

We treat all client data, campaign information, and communications as confidential.
You agree to treat any proprietary methods, strategies, or pricing shared by us as confidential and not disclose them to third parties without consent.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Campaign Guardian’s total liability for any claim relating to the Services will not exceed the total amount paid for those Services in the 3 months preceding the event giving rise to the claim.
  • We are not liable for indirect, incidental, or consequential losses, including loss of profits, leads, goodwill, or business opportunity.

We make no guarantees regarding advertising performance, reach, or return on investment, as these depend on multiple external factors beyond our control.

10. Indemnity

You agree to indemnify and hold harmless Campaign Guardian, its directors, employees, and affiliates from any claims, losses, or damages arising from your misuse of our Services, breach of these Terms, or violation of third-party rights.

11. Termination

We may suspend or terminate access to our Services at any time if you breach these Terms, engage in unlawful activity, or compromise platform security.
Termination does not affect any accrued rights or obligations as of the termination date.

12. Dispute Resolution

These Terms and any disputes arising under them are governed by the laws of New Zealand.
Both parties submit to the exclusive jurisdiction of the New Zealand courts.
We encourage clients to contact us first to resolve any issues informally at marketing@campaignguardian.co.nz.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website and will include the date of the most recent update.
Continued use of our Services after any change constitutes acceptance of the revised Terms.

14. Contact Us

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Campaign Guardian Limited
Email: marketing@campaignguardian.co.nz